Rock Paper Scissors (RPS) has a mission is to be Australia’s leading quick service fish and chips outlet, filling a void in the market for branded fish and chips. Unlike other established franchises, RPS has the advantage of being conceived in a technological age where consumers expect to be able to order through a range of mechanisms, whether online, in store or at a drive thru. RPS has seized on an increasingly tech savvy population and introduced multiple ways to place and receive orders.
In 2012, part of Rock Paper Scissors’ strategic plan included the introduction of a self-service drive thru facility. To achieve this they needed the kiosks to be touch-screen for ease of use and ruggedised so they could handle the outdoor environment and extreme QLD environment of heat, sun and rain.The display also needed to work with the existing hardware and software, and be vandal-proof. The company chose products and services from Adelaide-based APC Technology out of a shortlist of four outdoor touchscreen display suppliers.
Read more of the article to find out about the 2nd generation development and the return on investment for RPS.